We're upfront from the start so you know exactly what to expect.
Every toy is brand new, factory sealed and made of body-safe, phthalate-free silicone. We never sell opened, display or repackaged items.
Because these are intimate-use items, for your safety and that of other customers we cannot accept returns or exchanges of products that have been opened or used, unless they have a factory defect. Colombian consumer law allows this exception for goods that, for hygiene reasons, cannot be returned once the seal is broken.
If the packaging is still sealed and unopened, you may request an exchange for another item within 5 calendar days of delivery. Return shipping costs for exchanges are covered by the customer.
If your piece arrives with a manufacturing fault or stops working due to a defect not caused by misuse, we replace it with a new one. Message us on WhatsApp within 30 days of delivery with:
We arrange pickup or reshipment depending on your city. A factory-defect replacement is free of charge for you.
Check your parcel on arrival. If the box is open or visibly damaged, photograph it before opening and contact us the same day. Transit damage is on us.
You can cancel an order at no cost as long as it hasn't been dispatched. If you've already paid, we refund 100% via the same method. Once the order leaves with the courier, the exchange policy above applies.
Everything is handled over WhatsApp, privately and without red tape. We reply during business hours and stay with you until it's resolved.
This policy honours the consumer rights set out in Colombia's Law 1480 of 2011 (Consumer Statute). The exception to the right of withdrawal for goods that, for hygiene, cannot be returned once unsealed is provided for in the same law.